Please take your time to read and understand the conditions of booking set out below prior to booking a trip with us.

General booking conditions

To make a booking you can contact us in several ways: directly by email info@nepalsanctuarytreks.com, via our website 

The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person traveling on the booking.

Please download the booking form  and send us the filled form at info@nepalsanctuarytreks.com or sanctuary@mail.com.np

While booking your trip with us, you must submit the booking form on our website email us a scan of your passport along with 20% of trip cost as a deposit which is non-refundable. Final payment is required no less than 30 days prior to the departure date.

If you made last minute booking of the fix departure date then the full amount is payable at the time of booking. 

Cancellation and Refund Policy

In case you intend to cancel your trip for any reasons, you need to write it to us 30 days prior to your trip departure date. All cancellations must be advised in writing or by email. The cancellation takes effect from the day written confirmation is received. The following cancellations term apply.

Period before scheduled departure date when notice of cancellation is receivedReimburse
30 days or more90% of the trip package price
15-30 days70% of the trip package price
4-14 days50% of the trip package price
1-3 days30% of the trip package price
Less than 24 hours or no show
0% of the trip package price

Payment Method

Credit card Payment

Nepal Sanctuary Treks accepts Visa Card, Master card and American Express. Once your booking is confirmed, we will issue a Confirmation Invoice. There will be no fee applied to payments made on any other card types.

Bank Transfer Payment

Agent Name: Nepal Sanctuary Treks Pvt Ltd

Payment Method: Payment to be sent by swift transfer or by banker’s draft. The cost of transfer charges to be borne by the sender.

 By Bank transfer into our account – please mail to:

Nepal Bank Limited, Head office

New Road, Kathmandu, Nepal.

A/C # US$:  00200100497844000001

Nepal Sanctuary Treks (P.) Ltd

Swift code:  NEBLNPKA

Notes: All transfer cost are to be paid by the Paying Agent. Please email your remittance advice and breakdown of payment to our Accounts department.

Tel: +977 -1 -4426721, 4431610, 4434542

 Email: info@nepalsanctuarytreks.com or sanctuary@mail.com.np

Liability

Any quotation provided by Nepal Sanctuary Treks and Sanctuary Tours are subject to amendment should suppliers amend their rates prior to the commencement of the tour. Nepal Sanctuary Treks and Sanctuary Tours Pvt. Ltd. reserve the right to make such changes, alter or omit any part of the itinerary as the situation demands.

Nepal Sanctuary Treks, while undertaking treks, tours, rafting, transportation, hotel accommodation and other services only act as an agent on the clear understanding that they shall not be, in any way responsible or liable for any accident, damage, loss, delay or inconvenience caused in connection with the travel facilities arranged by the Companies, its employees or agents all bookings are accepted and executed with utmost care, yet no responsibility is undertaken for any change or deviation on account of factors beyond control. In addition, we do not bear responsibility to cover public liability insurance as per Nepal Act.

Flight delays and Change in Itinerary

Nepal Sanctuary Treks are not responsible for the rerouting of the itinerary due to flight and/ or bus cancellations, unexpected obstacles like unfavorable weather condition, political unrest or natural calamities. Any additional expenses necessitated by such an event will be borne by the client/s.

Incomplete Trip

The paid amount will not reimburse for any unused portion of the trip if you leave your trip by any cause.

Nepal Passport and Visas

All clients must have l passport and Visa which is valid up to 6 months from the issued date. The cost for Visa is client’s responsibility. For more information please click Visa and Travel Information.

Personal Belongings

Our trek leaders and supporting staffs is committed to deliver the best services and safety. However, we cannot hold the responsibility in case of loss of your personal belongings. So, we advise our client to keep their belonging safely. 

Travel Insurance

Travel insurance is compulsory for all our travelers and should be taken out at the time of booking.  We recommend that you take out insurance as soon as your booking is confirmed. The insurance must comprise medical coverage, helicopter rescue and ambulance services.    Before joining our trips you must provide your travel insurance policy number and the insurance company’s emergency contact number on the first day of your trip.

Health & Specific Requirements

Your personal safety is of paramount importance to us and for that reason it is vital that you advise us at the time of booking of any condition, medical, specific dietary needs or otherwise, that might affect your or other people’s enjoyment of the trip.

It is your responsibility to make sure you are conscious of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation and medicines.

Privacy Policy

Nepal Sanctuary Treks is concerned to protect the privacy and confidentiality of your personal information. Please read our Privacy Policy.